Metro Commercial Ltd is keen to contribute positively to the built and natural environments. This Code of Conduct and Ethics Policy is our aim to uphold the high standards of ethical practice in the built environment. As a company regulated by the Royal Institution of Chartered Surveyors (RICS), it is based on our obligations as a firm and the RICS Royal Charter, to advance the public advantage through optimal land use for society and economic needs.
Through our work in energy certification, we are also required to uphold professional ethical standards through Elmhurst Energy.
Core Ethical Values
Six core ethical values guide our actions and decisions.
- Honesty: We ensure transparency and truthfulness in all our professional activities.
- Integrity: We adhere to ethical principles and professional standards.
- Competence: We commit to continual learning and skill enhancement to provide best possible services.
- Service: We strive to provide an excellent service to clients, society, and the environment.
- Respect: To treat all individuals and communities with dignity and fairness.
- Responsibility: We recognise our duty to act in the public interest and consider the impact of our work on the broader community and environment.
Conduct Standards
We maintain professional integrity by acting honestly, managing conflicts of interest transparently, safeguarding confidential information, and preventing financial crimes. Our professional or personal conduct reflects our commitment to these standards.
We engage in work for which we possess the necessary expertise, ensuring the competence of our employees and subcontractors. Reflecting on our work's impact and staying updated with relevant laws and standards are key to our professional development and service quality.
Our commitment to service excellence involves understanding and meeting client needs, transparently defining the scope of services, and executing our work diligently. We advocate for sustainable solutions and maintain the accuracy and security of our data.
We are dedicated to creating an inclusive workplace, respecting everyone, and preventing discrimination or harassment.
- Public Interest and Accountability
Acting in the public interest, we take responsibility for our actions, encourage ethical practices, and support those who raise concerns. We address complaints professionally, cooperate with investigations, and manage our financial dealings responsibly.
Conclusion
As an RICS-regulated company, we pledge to lead by example in ethical practice, contributing positively to society and fostering environments where people can live and work better. This Code of Conduct and Ethics is not just a set of rules but a reflection of our commitment to maintaining the highest standards of professional conduct in the surveying profession.
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